AI Case Studies
Multilingual AI Customer Support
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In collaboration with Ocean Housing and Aster Group, Alix developed an AI-based multi-lingual customer support tool. The service is delivered through Whatsapp to be easily accessible to both customers and staff.
Users can can access to a range of support services in their area through a geo-located search based on their postcode. This enables customers to easily find the information that they need and share it with others too. Insights from speaking with front-line staff about questions that arise from customers in the field also helped shape how this solution was developed, delivering on a goal to be more customer-centric as an organisation and meet the needs of increasingly digital-first customers.
Based on needs identified through workshops with support staff, translation features were integrated to meet the needs of users for whom English is a second language.
In collaboration with Ocean Housing and Aster Group, Alix developed an AI-based multi-lingual customer support tool. The service is delivered through Whatsapp to be easily accessible to both customers and staff.
Users can can access to a range of support services in their area through a geo-located search based on their postcode. This enables customers to easily find the information that they need and share it with others too. Insights from speaking with front-line staff about questions that arise from customers in the field also helped shape how this solution was developed, delivering on a goal to be more customer-centric as an organisation and meet the needs of increasingly digital-first customers.
Based on needs identified through workshops with support staff, translation features were integrated to meet the needs of users for whom English is a second language.
In collaboration with Ocean Housing and Aster Group, Alix developed an AI-based multi-lingual customer support tool. The service is delivered through Whatsapp to be easily accessible to both customers and staff.
Users can can access to a range of support services in their area through a geo-located search based on their postcode. This enables customers to easily find the information that they need and share it with others too. Insights from speaking with front-line staff about questions that arise from customers in the field also helped shape how this solution was developed, delivering on a goal to be more customer-centric as an organisation and meet the needs of increasingly digital-first customers.
Based on needs identified through workshops with support staff, translation features were integrated to meet the needs of users for whom English is a second language.
AI-based Community Engagement
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Telling Powerful Impact Stories
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Telling Powerful Impact Stories
In collaboration with Fat Macy's, a Shoreditch-based training service, Alix developed a sophisticated impact measurement service that helps the organisation understand the outcomes of the services that they provide to their community.
Co-designed to be inclusive and highly usable to the cohort, the Whatsapp-based tool simplifies the process of gaining feedback by integrating seamlessly into existing business processes. Aggregated results can easily be shared into internal and external reports.
In response to a desire to best communicate Fat Macy's impact, survey respondents can tell their own stories of how the service has helped them by leaving a voice note. Hearing these provides valuable insight and enables the organisation to tell amazing stories about their work.
In collaboration with Fat Macy's, a Shoreditch-based training service, Alix developed a sophisticated impact measurement service that helps the organisation understand the outcomes of the services that they provide to their community. This solution also saves staff time.
Co-designed to be inclusive and highly usable to the cohort, the Whatsapp-based tool simplifies the process of gaining feedback by integrating seamlessly into existing business processes. Aggregated results can easily be shared into internal and external reports.
In response to a desire to best communicate Fat Macy's impact, survey respondents can tell their own stories of how the service has helped them by leaving a voice note. Hearing these provides valuable insight and enables the organisation to tell amazing stories about their work.
AI-based Community Engagement
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AI-based Community Engagement
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Working closely with the Peabody Trust, one of the UK's largest landlords, Alix has developed Whatsapp-based tooling to help build and engage with their community.
In an approach co-designed with residents and staff at the Priory Green estate in London's King Cross area, Alix has developed communication tools that reach more people in new ways. This application raises awareness of opportunities to connect with others in the community and improves communications across the location.
Leveraging Alix's experience of building for those with limited literacy skills and digital capability, the initiative raises awareness of seldom-heard voices to engage them.
AI-based Community Engagement
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