Case Study

Golding Homes and Alix

Alix is delighted to be partnering with Golding Homes to deliver a solution that supports their new, customer-centric operating model.

Challenge 

Challenge 

Desire to enable staff and residents to easily access information about support services in Maidstone, Kent

Desire to enable staff and residents to easily access information about support services in Maidstone, Kent

Support a new service delivery model that enables all staff to meet customer needs for support, including in the field

Support a new service delivery model that enables all staff to meet customer needs for support, including in the field

Test an innovative approach to resident engagement and regulatory alignment

Test an innovative approach to resident engagement and regulatory alignment

Solution

Digital Directory service on WhatsApp that allows staff and residents to search for local support services in Maidstone, such as debt advice, legal clinics, family services and more.

AI-powered automatic, regular updates of active organisations list and checks contact details

Filters on organisation criteria, including whether they are on the Golding Homes approved list

Communication recommendations based on past experience

Option to offer different languages based on local needs and preferences, e.g. Polish

Solution

Solution

Hyper-local newsletter on WhatsApp for the Kings Cross area specifically. This included:

Digital Directory service on WhatsApp that allows staff and residents to search for local support services in Maidstone, such as debt advice, legal clinics, family services and more.

Digital Directory service on WhatsApp that allows staff and residents to search for local support services in Maidstone, such as debt advice, legal clinics, family services and more.

AI-powered automatic, regular updates of active organisations list and checks contact details

AI-powered automatic, regular updates of active organisations list and checks contact details

Filters on organisation criteria, including whether they are on the Golding Homes approved list

Filters on organisation criteria, including whether they are on the Golding Homes approved list

Communication recommendations based on past experience

Communication recommendations based on past experience

Option to offer different languages based on local needs and preferences, e.g. Polish

Option to offer different languages based on local needs and preferences, e.g. Polish

Results

Results

Successful delivery of digital directory that enables search of local support

Successful delivery of digital directory that enables search of local support

Service embedded among a diverse range of teams: neighbourhoods, community, tenancy sustainment

Service embedded among a diverse range of teams: neighbourhoods, community, tenancy sustainment

Debbie

enham trust

"

To listen to what people wanted, and you interacted with the group really good. And I think that's really important that a company listens to what somebody wants more than giving it to them."

George

Peabody Resident

"

It’s about having people who care about the place, want to take care of the estate, and make it nice for their neighbours."

Sahil Khan

Peabody

"

It could really build goodwill and trust… it’s doable and could solve a lot of engagement communication, and satisfaction issues."

Ashleigh

Digital Directory User

"

Couldn’t be easier to use! This should be in every GP surgery and hospital too.”

Louise Thorp

Aster Group

"

Alix helped us re-imagine our future service provision and we’re excited about how easy it is to use. We aren’t really ‘techie people’ and we feel more confident about technology now.”

Natasha

Peabody Resident

"

Finding out about free events for the kids in the holidays has been a godsend.”

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Project Alix Ltd, Headmistresses’ Office, 5 Buck Street, London, NW1 8NJ

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500+ Pros.

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Project Alix Ltd, Headmistresses’ Office, 5 Buck Street, London, NW1 8NJ

Ready to Transform Your Customer Experience?

Take the next step towards smarter automation, better customer engagement, and data-driven decisions.

Subscribe to the newsletter

Join Community of

500+ Pros.

ProjectAlix.com

Project Alix Ltd, Headmistresses’ Office, 5 Buck Street, London, NW1 8NJ