Last updated: 16 September 2026
Welcome to Walk & Talk. These Terms & Conditions (“Terms”) form a binding agreement between you (the individual user) and Project Alix Limited (a company registered in England and Wales under company number 15125580, registered office Office 408 Screenworks, 22 Highbury Grove, London N5 2ER — “Project Alix”, “we”, “us”, “our”).
By creating an account, accepting an invitation, or using the Walk & Talk mobile app, dashboard or any related service (together, the “Services”), you confirm that you accept these Terms and that you agree to comply with them. If you do not agree, do not use the Services.
1. Your organisation’s agreement takes precedence for commercial matters
Walk & Talk is provided to organisations under a separate Master Services Agreement, Data Processing Agreement or Trial Agreement (each a “Client Agreement”) entered into between Project Alix and your employer or the organisation whose invitation you accepted. The Client Agreement governs commercial matters between us and your organisation, including fees, service levels, data handling responsibilities, retention periods and warranties.
These Terms govern your personal use of the Services as an individual user. Where these Terms conflict with the Client Agreement, the Client Agreement takes precedence for commercial matters as between Project Alix and your organisation. As between you and Project Alix, these Terms govern your individual use.
2. Accounts and access
You may only use the Services if you have been invited to do so by an organisation with a live Client Agreement, or by Project Alix directly. Your account is personal to you. You are responsible for keeping your credentials secure and for all activity carried out under your account.
You must be at least 18 years old to create an account.
We may suspend or terminate your access at any time, without notice, if:
(a) the Client Agreement with your organisation ends or is suspended;
(b) you materially breach these Terms;
(c) we are required to do so by law; or
(d) we reasonably believe that your continued access would cause harm to Project Alix, other users, or third parties.
3. What Walk & Talk is — and what it is not
Walk & Talk supports property inspections and survey work. It captures voice, photos and other content you provide, and generates structured reports.
Walk & Talk does not provide legal advice, medical advice, engineering advice or financial advice. Reports generated by Walk & Talk are a working aid; they are not certification of compliance with any legal or regulatory requirement. Your organisation is responsible for the final content, accuracy and sign-off of every report before it is used, filed or relied on.
Where Walk & Talk uses artificial intelligence to generate report text, transcripts or summaries, that content may contain errors. You must review generated content for accuracy before it is finalised.
4. Your obligations
By using the Services you agree that you will:
(a) use the Services only for the professional purposes for which your organisation has authorised your access;
(b) provide accurate and complete information in surveys, reports and account details;
(c) capture voice, photos and other content only where you have the necessary right to do so — for example, where you have the property owner’s or resident’s permission, or where your organisation’s tenancy or contractual relationship covers you;
(d) not attempt to reverse-engineer, decompile or interfere with the Services;
(e) not use the Services to send unlawful, harassing, defamatory, misleading, malicious or infringing content;
(f) not use the Services for any purpose that would breach the Client Agreement between Project Alix and your organisation.
5. Content you capture and reports we generate
You are responsible for the lawfulness of the content you capture through the Services. Your organisation is the Data Controller for that content and is responsible for its use downstream of Walk & Talk. Project Alix processes that content on your organisation’s instructions under the Data Processing Agreement.
We may combine anonymised content from the Services with content from other organisations to train and improve our AI models, and for research and commercial purposes described in our Privacy Policy. Anonymisation happens as described in the Privacy Policy.
Reports, transcripts and other outputs generated by the Services are the property of your organisation unless the Client Agreement provides otherwise.
6. Intellectual property
The Walk & Talk app, dashboard, underlying platform and the “Alix” name, marks, algorithms, models, dictionaries, template libraries and documentation are the intellectual property of Project Alix. We grant you a personal, non-transferable, revocable licence to use them for the duration of your access and only for the professional purposes covered by the Client Agreement.
Nothing in these Terms transfers any intellectual property in the Services to you or your organisation. Content you capture through the Services (voice, photos, transcripts, reports) remains the property of your organisation, subject to the licence back to Project Alix set out in Section 5.
7. Privacy
We process personal data as described in our Privacy Policy at projectalix.com/privacy. In respect of the survey content captured through the Services, Project Alix acts as your organisation’s Data Processor under a Data Processing Agreement. In respect of your individual account, Project Alix is the Data Controller.
8. Security
We take security seriously and hold Cyber Essentials certification. However, you are responsible for keeping your device secure, keeping your credentials confidential, and reporting any suspected compromise of your account promptly to ask@projectalix.com.
9. Warranty disclaimer
The Services are provided on an “as is” and “as available” basis. Subject to any warranty in the Client Agreement, and to the fullest extent permitted by law, Project Alix disclaims all warranties, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Services will be uninterrupted or error-free.
10. Limitation of liability
Subject to the Client Agreement, and to the fullest extent permitted by law, Project Alix’s aggregate liability to you under or in connection with these Terms is limited to £100.
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence, or liability for fraud or fraudulent misrepresentation.
11. Termination
You may stop using the Services at any time. You may also delete your account through the app.
We may terminate or suspend your account as set out in Section 2. On termination, your right to use the Services ends immediately. Sections that by their nature survive termination (including intellectual property, warranty disclaimers, limitation of liability and governing law) will continue in effect.
12. Changes to these Terms
We may update these Terms from time to time. Where the change is material, we will notify you through the app or by email and — where required by law — ask you to accept the updated Terms before you can continue using the Services. Where the change is not material, continued use of the Services after we post the updated Terms will constitute acceptance.
13. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.
You and Project Alix agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.
14. General
Assignment. You may not assign, sub-license or otherwise transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any successor or affiliate.
Severability. If any provision of these Terms is held to be unlawful, void or unenforceable, that provision will be severed and the remaining provisions will continue in effect.
Waiver. A failure or delay in enforcing any provision of these Terms does not constitute a waiver.
Entire agreement. Together with the Client Agreement, the Privacy Policy and any other documents referenced from these Terms, these Terms constitute the entire agreement between you and Project Alix in respect of the Services and supersede any prior representations or agreements.
Third-party rights. No one other than a party to these Terms will have any right to enforce any of these Terms.
15. Contact
Questions about these Terms: ask@projectalix.com.
Postal: Project Alix Limited, Office 408 Screenworks, 22 Highbury Grove, London N5 2ER.