You can permanently delete your Walk & Talk account from inside the app. Account access ends immediately after you confirm deletion.

How to delete your account

1. Sign in to Walk & Talk.
2. Open Profile.
3. Tap Delete account.
4. Review any saved uploads you still want to sync.
5. Type DELETE and confirm Delete my account.

Your personal data

Your profile and surveys you personally own are permanently deleted from our active systems. This covers your personal notes, photos, audio and reports. Captures saved only on your phone will stop uploading after deletion. Account data is retained for no more than 30 days after deletion, and residual encrypted backups roll off within 30 days after the primary record is deleted.

Organisation-owned survey records

If you carried out surveys for an organisation, those surveys are the organisation’s records and are not deleted with your account. They remain subject to your employer’s retention policy and our Data Processing Agreement. The default retention period is 7 years; some housing associations require up to 10 years where legislation or contract requires it. Your account access still ends immediately.

Other limited records

We may retain deletion receipts, security or fraud-prevention records, and audit stamps where needed to meet legal obligations or prove that a deletion request was completed. These records do not include personally owned survey content and are kept only for as long as the relevant obligation requires.

If you cannot use the app

Email privacy@projectalix.com from the email address linked to your account with the subject “Delete my Walk & Talk account”. We may ask you to verify your identity. If your account is managed by an employer, contact your organisation’s administrator about records that the organisation controls.