Ask most repairs managers how their team is doing on safety and you will get an honest, confident answer. Ask them to prove it, line by line, and the mood changes. That gap between knowing and evidencing is about to matter more, because the Regulator is adding a new thing to count.

From October 2026, the RSH's revised consumer standards come into force, and with them a new electrical safety checks Tenant Satisfaction Measure. It sits alongside the existing TSMs on repairs, complaints and building safety, twelve drawn from tenant perception surveys and ten from landlords' own management information. The direction of travel is clear. More of a landlord's performance is now a published number, compared openly against peers, and used by the Regulator to judge compliance. Electrical safety just joined that list.

The challenge is rarely the work itself. Most landlords are doing the checks. The challenge is proving it cleanly, at scale, without a scramble. When evidence for a safety measure is spread across inboxes, spreadsheets and someone's van paperwork, reporting becomes a stressful reconstruction rather than a query. And a measure you cannot evidence with confidence is a measure you cannot defend when the Regulator or a resident asks.

Good looks like the record building itself as the work happens. Every job captured in a structured way at the first point of contact. The type of issue, the priority, any resident vulnerability, all logged in one place from the start. When an electrical hazard is reported, it is flagged, routed and timestamped, so the audit trail exists before anyone goes looking for it. Reporting against a TSM then becomes what it should be: opening the file, not rebuilding the story.

This is the job Alix is built for. Alix structures each repair at intake, flags what is urgent and who is vulnerable, and keeps the full picture, notes and photos included, in a single system. For a new measure like electrical safety, that means the evidence sits in one place, tied to the job, ready to show. You spend less time proving you did the work and more time actually doing it.

New measures will keep coming. Each year the Regulator asks landlords to count a little more and show a little more. The providers who cope best will not be the ones who work frantically each reporting cycle. They will be the ones whose records were in order the moment the repair was logged, so the next new measure is just another column they can already fill.